Course Overview

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.

Achieving this level of ITIL qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management field.

Candidates who achieve ITIL Expert level will also satisfy the prerequisite entry criteria for the ITIL Master Level; the highest level qualification within the ITIL scheme.

Achieving ITIL Expert Level

The ITIL qualifications scheme offers a modular approach to the ITIL framework. In this scheme, candidates are free to select from a variety of qualifications which focus on targeted areas of the ITIL Service Lifecycle to varying degrees of depth and specialism.

The flexibility of modules available means that candidates are free to tailor their own individual qualifications portfolio to their own personal and professional requirements.

1. Candidates should achieve a balanced knowledge base across the full ITIL service lifecycle.

These requirements will ensure that all candidates who achieve ITIL Expert have successfully completed a series of qualifications which span all ITIL disciplines consistently.

Once you have successfully completed all requisite ITIL modules and have earned sufficient credits, you will be awarded the ITIL Expert certificate.

Each Examination Institute (EI) will have their own individual process for application and issue of this certificate; however, in most cases the EI who administers the highest level qualification will issue your Expert certificate.

Using earlier ITIL certificates

Candidates who hold the Service Manager or Practitioner qualifications can use these certificates towards ITIL Expert level. For more information, please see information on earlier qualifications .

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For those candidates who decide to aim for ITIL Expert, the possible module combinations are many; however, there are some key requirements all candidates must meet, which are:

1. 1. All candidates must hold the ITIL Foundation certificate or a Bridge qualification equivalent.
2. 2. A total of 17 credits minimum must be achieved from Foundation and Intermediate modules before the Managing Across the Lifecycle module can be taken. Some credits from earlier qualifications and complementary qualifications can also count towards the 17 credits which are prerequisite for Managing Across the Lifecycle module - see relevant sections for reference.
3. 3. The Managing Across the Lifecycle module must be taken and passed once 17 credits have been earned to achieve a total of 22 credits minimum required for ITIL expert.

• ITIL Foundation
• ITIL Lifecycle Module SO
• ITIL Lifecycle Module ST
• ITIL Lifecycle Module SS
• ITIL Lifecycle Module SD
• ITIL Lifecycle Module CSI
• ITIL Capability Module OSA
• ITIL Capability Module SOA
• ITIL Capability Module RCV
• ITIL Capability Module PPO

What is the cost of ITIL Foundation classroom training?
ITIL Foundation courses are generally 3 days long. Proctorlearn offers ITIL Foundation course that leads to the ITIL foundation qualification and enables delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location .

What is an ITIL qualification?
ITIL stands for: Information Technology Infrastructure Library.
The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.

What does having ITIL certification mean?
The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

How do I get recognised in ITIL?
To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.
For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.

Why do I need an ITIL Qualification?
The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.
The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.

What Does ITIL Comprise of?
ITIL consists of a library of five books:

• Service Strategy – Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers.
• Service Design – Guidance to shape the way in which your service strategy will become a reality.
• Service Transition – Guidance on the implementation of these services.  Moving from the previous state to the new state.
• Service Operation – Guidance on the day to day management and measurement of your services.
• Continual Service Improvement – Guidance on how to periodically reviews your portfolio of services to ensure that they are as good as they can be and still of value you to your clients.

In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

Can I use the ITIL Manuals only to study?
For foundation level you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.
For the intermediate or diploma levels it is compulsory to attend an accredited training course.

What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.

If I take ITIL Foundation in another language do I still have to learn the ITIL terms in English?
Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.

How long do I have to wait for the results of my multiple choice examinations?
For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

How can I specify how my name should be printed on the certificate?
At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.

What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.
There is no limit to the number of times you can retake the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

What is Prometric and what is its role?
Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.