Course Overview

ITIL Practitioner certification program is designed to provide the foundational knowledge and skills for building an effective IT organization. This course will help you implement service improvements based on ITIL best practices. This two-days course will help you to pass the exam on your first attempt and award you three credits towards your ITIL Expert certification.

Reviews

ITIL foundation v3 equivalent, v3 or 2011 is a mandatory requirement.

To take the ITIL Practitioner exam, individuals must hold a current ITIL Foundation certificate.

• ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.
• ITIL Practitioner is worth three credits towards the ITIL Expert qualification.
• ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of our ITIL Membership programme.
• This course is best suited to:
• Professionals in IT development, IT operations, and IT service management;
• Aspirants interested in understanding of the principles of service improvement or a building a career in IT Service Management

1. Service Management Concepts

Adopt and adapt
VOCR: value, outcomes, costs, and risks

2. Guiding Principles

Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple

3. Service Improvement Approach

What is the vision?
Where are we now?
Where do we want to be?
How do we get there?
How do we know we’ve arrived?
How do we keep the momentum going?

4. Organizational Change Management (OCM)

What is OCM?
Sources of resistance
People transition
Stakeholder management
Sponsor management
Resistance management
Reinforcement

5. Metrics and Measurements

CSFs and KPIs
Metric cascades and hierarchies
Metric categories
Assessment
Reporting

6. Communication

Issues caused by poor communication
Benefits of good communication
Communication essentials
Communication principles
Communication types

7. Tips for Success on the ITIL Practitioner Exam

8. Sample Exam

How do I enroll for the online training?
You can enroll for this training on our website and make an online payment using any of the following options: 

• Visa Credit or Debit Card
• MasterCard
• American Express
• PayPal

Once payment is received, you will automatically receive a payment receipt and access information via email.

There are 3 modes of learning, namely Classroom which will be a face-to-face instructor led sessions, Live Virtual Instructor-led Training for those with a disadvantage to travel, and finally the self-paced e-Learning which you can take up anywhere, anytime.

You will have online access to e-learning and practice tests along with the training.

Visit our website  and click the “Need Help &Support” link, and fill the form that appears on the page. Our customer staff will get in touch at the earliest possible. Alternatively, you can engage directly with our support team using the ‘Live Chat” feature to clarify all your queries.

We offer 24/7 support through email, chat and calls. We also have a dedicated team that provides on-demand assistance through our community forum.

Yes. We do offer a money-back guarantee for many of our training programs. Please do visit our website to know about Money Back Guarantee .

Can I cancel a course? Do you provide 10% refund.

Yes, you can cancel the course, and the payments will made will be refunded after adjustments. Please do visit our website to know about Refunds Policy.

Will I get a Certificate for completing this course?
Yes, we offer course completion certificate after you successfully complete the training program .

Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.

For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request with our support team.