ITIL Intermediate Continual Service Improvement Certification Training Course in Dublin, United States

You'll be a valued pro in Service Management improvement, principles, and processes after this ITIL CSI course, which is part of the lifecycle module.

Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Continual Service Improvement (CSI) certification training courses in Dublin and other cities across United States or call now on +1 (713)-287-1213 or e-mail info (at) Proctorlearn (dot) com for more information on our upcoming ITIL certification training courses in Dublin.


Key Features

Complimentary 1year of High Quality E-Learning Access

Earn 16 Hours PDU (Training) Certificate

Peoplecert approved course content

24x7 teaching assistance and support

Hard copy of the course Material

2 sample test papers

Exam Simulators

On-request revision session

Workshop Dates and Register

Course Workshop Date Course Type Price ( USD ) Register

Attend our instructor-led Live Online Training classes conducted as per your time zone by our expert trainer through Citrix GoToMeeting, Cisco WeBex, or Skype. Learn through a virtual trainer as per your convenience based on your time schedule.
Please fill-in the enquiry form on this page or call us on +1 (713)-287-1213 or e-mail info (at) icertglobal (dot) com for more information about our instructor-led Live Online Training / Live Virtual Training courses for ITIL Intermediate Continual Service Improvement in Dublin, United States. Achieve your learning and training objectives with Live Online Training.


Key Features

Complimentary 1year of High Quality E-Learning Access

Earn 16 Hours PDU (Training) Certificate

Peoplecert approved course content

24x7 teaching assistance and support

Hard copy of the course Material

2 sample test papers

Exam Simulators

On-request revision session

Workshop Dates and Register

Course Workshop Date Course Type Price ( USD ) Register

The purpose of this unit is to help the candidate to pass the ITIL Foundation exam.

Specifically, candidates must:
Attempt at least one ITIL Foundation mock exam – as a minimum.
The recommended study period for this unit is minimum 2 hours inclusive of revision.

Freedom and flexibility are the founding pillars of Alibabalearning's e-Learning. We know that people prefer to learn in many ways and manner. The freedom to choose one' own module or chapters or portions and the flexibility to study at any time, place or pace makes e-Learning one of the preferred mode of Learning. The success of e-learning rests very much on the individual as it's largely self-motivated with minimal monitoring. When location doesn't matter, will boundary? e-Learning is best suited for those who wish to save on time and travel, 'anytime anywhere learning', tracking of study [yes, you can set the timer], juggle between chapters by choosing the last first or middle or even select page. A dedicated and experienced technical team prepares and provides consistent Course delivery which will largely benefit participants geographically diverse and offer more personalized Instruction. End of the day, the objective is to make you a consummate professional in your chosen path.

Workshop Dates and Register

Course Workshop Date Course Type Price ( USD ) Register
ITIL Intermediate Continual Service Improvement 90 Days E-Learning 90 Days Access e-Learning 399.00
299.00
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Course Detail

Course Overview

ITIL Continual Service Improvement (CSI) is an ITIL Intermediate Module in the Lifecycle track, focusing on the processes techniques from the CSI that can be leveraged in alignment with the design, strategy, operation and transition phases of the IT Service Lifecycle.


The CSI module ensures that clients are continually served with quality products & services, and that companies also get high investment returns.


Proctorlearn offers 3-days intensive training in Bangalore on the ITIL Intermediate CSI course, led by high experience and certified trainers. Our course content includes 2 simulated ITIL Intermediate CSI mock tests with 80 sample questions.


Reviews

Eligibility

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The CSI module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

The value to the business of adopting and implementing CSI
The context of CSI in the ITIL service lifecycle
The approach to CSI, including key interfaces and inputs and outputs

Continual service improvement principles:
How the success of CSI depends on understanding change in the organization and having clear accountability
How service level management and knowledge management influence and support CSI
How the complete Deming Cycle works, and how it can be applied to a real world example
How CSI can make effective use of the various aspects of service measurement
What situations require the use of frameworks and models, and examples of how each type can be used to achieve improvement

Continual service improvement process:
What the seven-step improvement process is, how each step can be applied and the benefits produced
How CSI integrates with the other stages in the ITIL service lifecycle
How other processes play key roles in the seven-step improvement process

Continual service improvement methods and techniques:
When to use assessments, what to assess and how a gap analysis can provide insight into the areas that have room for improvement
How to use benchmarking, service measurement, metrics, service reporting, including balanced scorecard and SWOT, to support CSI
How to create a return on investment, establish a business case and measure the benefits achieved
How techniques within availability management, capacity management, IT service continuity management and problem management can be used by CSI

Organizing for Continual Service Improvement:
The role of the CSI manager, and the roles of service owner, process owner, process manager and process practitioner in the context of CSI and how they can be positioned within an organization
How to design, implement and populate a RACI (responsible, accountable, consulted, informed) diagram as well as how to use it to support CSI

Technology Considerations:
The technology and tools required and how these would be implemented and managed to support CSI activities such as performance, project and portfolio management, as well as service measurement and business intelligence reporting

Implementing Continual Service Improvement:
CSI implementation: strategy, planning, governance, communication, project management, operation, as well as how to deal with cultural and organizational change

Challenges, critical success factors and risks:
The challenges and risks such as staffing, funding, management, etc., which can be related to CSI and the details behind how each challenge can be addressed
The critical success factors related to CSI as well as how to measure and monitor them

Q1. How many credits will I be eligible for?
You will obtain 3 credits towards ITIL Expert certification and 21 PDUs for PMI recertification.

Q2. What are the payment modes?
Visa Debit/ Credit Card, MasterCard, Amex.

Q3. What languages are the examination available in?
The Foundation examinations are in English, Chinese, Spanish, Russian, French, Japanese, Portuguese and German.
The Practitioner examinations are only in English.
The Service Manager examinations are in Russian, English and German.

Q4. What happens if I fail an exam?
In the unfortunate case you fail an examination, you can take part in another examination session, which is subject to a resit fee. There is no limit to the no. of times you can appear for the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

Q5. What is Prometric and what is its role?
Thomson Prometric is a global provider of online-based examinations. The ITIL Foundation test is available in the Prometric Authorized Testing Centers.

Q6. How long do I have to wait for the results of my multiple-choice examinations?
For each multiple-choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

Q7. Where are PDUs applicable?
PDU credits are awarded by Project Management Institute (PMI). They recognize your commitment to the Agile world through credit awards for every educational effort you make throughout your career. PDUs are offered by the PMI, and every PMI certification (except the CAPM) needs you to obtain a specific number of PDUs per 3-year certification cycle.

 

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