Master the planning, implementation, and optimization of Operational Support and Analysis (OSA) processes in this ITIL OSA course, which is part of the capability module.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Operational Support and Analysis (OSA) certification training courses in Dublin and other cities across United States or call now on +1 (713)-287-1213 or e-mail info (at) Proctorlearn (dot) com for more information on our upcoming ITIL certification training courses in Dublin.
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Join our instructor-led Live Online Training classes conducted as per your time zone by our expert trainer through Citrix GoToMeeting, Cisco WeBex, or Skype. Learn through a virtual trainer as per your convenience based on your time schedule.
Please fill-in the enquiry form on this page or call us on +1 (713)-287-1213 or e-mail info (at) icertglobal (dot) com for more information about our instructor-led Live Online Training / Live Virtual Training courses for ITIL Intermediate Operational Support and Analysis in Dublin, United States. Accomplish your learning objectives and training goals with Live Online Training / LVC Live Virtual Classes by an experienced trainer from iCert Global. Enroll Now!
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The purpose of this unit is to help the candidate to pass the exam.
Specifically, candidates must:
Attempt at least one Mock exam – as a minimum.
The recommended study period for this unit is minimum 2 hours inclusive of revision.
In preparing you for the final exam, we have simulated exams in the same pattern of the final exam by recreating the environment right to the timer. You can test your knowledge through self-assessment through this Exam Simulator. Attempt as many as you can; keep sharpening the mind to be active and agile; test your own strength about ITIL knowledge and share us your experience of success.
Freedom and flexibility are the founding pillars of Alibabalearning's e-Learning. We know that people prefer to learn in many ways and manner. The freedom to choose one' own module or chapters or portions and the flexibility to study at any time, place or pace makes e-Learning one of the preferred mode of Learning. The success of e-learning rests very much on the individual as it's largely self-motivated with minimal monitoring. When location doesn't matter, will boundary? e-Learning is best suited for those who wish to save on time and travel, 'anytime anywhere learning', tracking of study [yes, you can set the timer], juggle between chapters by choosing the last first or middle or even select page. A dedicated and experienced technical team prepares and provides consistent Course delivery which will largely benefit participants geographically diverse and offer more personalized Instruction. End of the day, the objective is to make you a consummate professional in your chosen path.
Course | Workshop Date | Course Type | Price ( USD ) | Register |
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ITIL Operational Support and Analysis 90 Days E-Learning | 90 Days Access | e-Learning | 299.00 |
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The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
Is it right for me?
As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.
The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:
Configuration Manager
Availability Manager
System Software
Applications Support
IT Operations Manager
Network Control and Operation
Database Administrator
Problem Manager
Network Support
We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.
Why should I take it?
The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Operational Support and Analysis module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.
Lifecycle modules which would enhance your knowledge gained from this module are:
Continual Service Improvement (CSI)
Service Operation (SO)
You may also choose to use the qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.
To be eligible for the examination leading to the ITIL Operational Support and Analysis Certificate, the candidate must fulfill the following requirements:
1. At least 30 contact hours (hours of instruction, excluding breaks, and not including summary review time) with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
2. 2 to 4 years’ professional experience working in IT service management is highly desirable
3. Hold the ITI L Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
1. Introduction
2. Introduction to Operational Support and Analysis
3. Event Management
4. Incident Management
5. Request FulfilLment
6. Problem Management
What is the cost of ITIL Foundation classroom training?
ITIL Foundation courses are generally 3 days long. Proctorlearn offers ITIL Foundation course that leads to the ITIL foundation qualification and enables delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location .
What is an ITIL qualification?
ITIL stands for: Information Technology Infrastructure Library.
The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.
What does having ITIL certification mean?
The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.
How do I get recognised in ITIL?
To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.
For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.
Why do I need an ITIL Qualification?
The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.
The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.
What Does ITIL Comprise of?
ITIL consists of a library of five books:
In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
Can I use the ITIL Manuals only to study?
For foundation level you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.
For the intermediate or diploma levels it is compulsory to attend an accredited training course.
What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.
If I take ITIL Foundation in another language do I still have to learn the ITIL terms in English?
Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.
How long do I have to wait for the results of my multiple choice examinations?
For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.
How can I specify how my name should be printed on the certificate?
At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.
What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.
There is no limit to the number of times you can retake the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.
What is Prometric and what is its role?
Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.
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James Conklin
Great class, very informative.
Karle Scroggins
Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
John Denke
it was a great class. Lots of energy. And I enjoyed.
Kevin Hambrice
Fantastic course to prepare for PMP® exam.
Eric S. Tumlinson
As a participant it was smooth sailing for me.
Khemoni Holmes
Trainer was excellent. Shared good resources and good experiences.
Dennis Glover
Good content and training.