This course teaches the architectures, processes, policies and documentation of IT service management. ITIL Intermediate SD certification is proof of your knowledge and mastery of good practices in IT service management, specifically the design of IT services and processes. Our experts developed this course to help you to pass the ITIL Intermediate SD exam on your first attempt. The SD module is one of the accepted prerequisites for the ITIL Expert and Master Levels in IT Service Management.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Service Design (SD) certification training courses in Dublin and other cities across United States or call now on +1 (713)-287-1213 or e-mail info (at) Proctorlearn (dot) com for more information on our upcoming ITIL certification training courses in Dublin.
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Join our instructor-led Live Online Training classes conducted as per your time zone by our expert trainer through Citrix GoToMeeting, Cisco WeBex, or Skype. Learn through a virtual trainer as per your convenience based on your time schedule.
Please fill-in the enquiry form on this page or call us on +1 (713)-287-1213 or e-mail info (at) icertglobal (dot) com for more information about our instructor-led Live Online Training / Live Virtual Training courses for ITIL Intermediate Service Design in Dublin, United States. Enable your learning and training objectives with Live Virtual training classes.
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The purpose of this unit is to help the candidate to pass the exam.
Specifically, candidates must:
Attempt at least one Mock exam – as a minimum.
The recommended study period for this unit is minimum 2 hours inclusive of revision.
In preparing you for the final exam, we have simulated exams in the same pattern of the final exam by recreating the environment right to the timer. You can test your knowledge through self-assessment through this Exam Simulator. Attempt as many as you can; keep sharpening the mind to be active and agile; test your own strength about ITIL knowledge and share us your experience of success.
Freedom and flexibility are the founding pillars of Alibabalearning's e-Learning. We know that people prefer to learn in many ways and manner. The freedom to choose one' own module or chapters or portions and the flexibility to study at any time, place or pace makes e-Learning one of the preferred mode of Learning. The success of e-learning rests very much on the individual as it's largely self-motivated with minimal monitoring. When location doesn't matter, will boundary? e-Learning is best suited for those who wish to save on time and travel, 'anytime anywhere learning', tracking of study [yes, you can set the timer], juggle between chapters by choosing the last first or middle or even select page. A dedicated and experienced technical team prepares and provides consistent Course delivery which will largely benefit participants geographically diverse and offer more personalized Instruction. End of the day, the objective is to make you a consummate professional in your chosen path.
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The Service Design (SD) module is one of the Intermediate modules with the Service Lifecycle that prioritizes mainly on the 3Ps of SD: Purpose, Principle and Process. And how to integrate as part of the overall service management procedure, thus bringing continuous improvement.
Our expert training course will help you achieve your goals by attending our 3-day full-time training session, including 2 simulated ITIL Intermediate SD practice tests with 80 sample questions.
Eligibility
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.
It is also strongly recommended that candidates.
Introduction to Service Design:
oThe purpose and objectives of service Design
oThe scope of service design and ways that service design adds value to the business
oThe context of service design in relation to all other lifecycle stages
Service design principles:
oDesign service solutions related to a customer’s needs
oDesign and utilize the service portfolio to enhance business value
oThe measurement systems and metrics
oService design models to accommodate different service solution
Service Design Processes:
oThe knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions
Service design technology-related activities:
oRequirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
oThe design of technical architectures for data and information management, and application management
Organizing for Service Design:
oHow to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
oThe service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles
Technology Considerations:
oService design related service management tools, where and how they would be used.
oThe benefits and types of tools that support service design
Implementing and improving service design:
oThe six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
oHow business impact analysis, service level requirements and risk assessment can affect service design solutions
Challenges, critical success factors and risks:
oBe able to provide insight and guidance for service design
Q1. What are the aspects of design?
The aspects of ITIL SD are - tools processes systems, management architectures, service solutions management of IT and tools technology & measurement systems.
Q2. What are the career prospects after course completion?
The demand for ITIL professionals is significantly huge, with organizations essentially adopting the ITIL framework into their systems considering the opportunities and scope.
Q3. What are the payment modes?
Visa Debit/ Credit Card, MasterCard, Amex.
Q4. What are the requirements for attending the workshop?
To attend the workshop, you must be a certified ITIL Foundation professional in IT Service Management.
Q5. Why should I go for this workshop?
ITIL framework is known to enhance service delivery and management within or by an organization and helps boost customer satisfaction, increase employee morale, improve ROI, eradicate waste and improve staff retention.
The Service Design phase of ITIL aids design IT services from architecture to documentation, to meet the business requirements. Proctorlearn is an ATO of PEOPLECERT to conduct ITIL training, and hence you will receive the best resources and coaching from experts certified in ITIL.
You will get all the training needed to pass the exam and gain practical knowledge to design services to satisfy business objectives.
Project Management
IT Service Management
Quality Management
Agile & Scrum
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Cloud Technology
Cisco
James Conklin
Great class, very informative.
Karle Scroggins
Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
John Denke
it was a great class. Lots of energy. And I enjoyed.
Kevin Hambrice
Fantastic course to prepare for PMP® exam.
Eric S. Tumlinson
As a participant it was smooth sailing for me.
Khemoni Holmes
Trainer was excellent. Shared good resources and good experiences.
Dennis Glover
Good content and training.