Course Overview

The Service Design (SD) module is one of the Intermediate modules with the Service Lifecycle that prioritizes mainly on the 3Ps of SD: Purpose, Principle and Process. And how to integrate as part of the overall service management procedure, thus bringing continuous improvement.


Our expert training course will help you achieve your goals by attending our 3-day full-time training session, including 2 simulated ITIL Intermediate SD practice tests with 80 sample questions.

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Eligibility
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.

• At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
• A basic IT literacy and around 2 years IT experience are highly desirable
• Hold the ITIL® Foundation Certificate in IT Service Management
• ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

It is also strongly recommended that candidates.

• Demonstrate familiarity with IT terminology and understand the context of availability, capacity, security, supplier, service level management and other related process
• Have some experience of working in a IT service management within a service provider environment.

ITIL Credit System

• Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
• The SD module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Introduction to Service Design:
oThe purpose and objectives of service Design
oThe scope of service design and ways that service design adds value to the business
oThe context of service design in relation to all other lifecycle stages

Service design principles:

oDesign service solutions related to a customer’s needs
oDesign and utilize the service portfolio to enhance business value
oThe measurement systems and metrics
oService design models to accommodate different service solution

Service Design Processes:
oThe knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions

Service design technology-related activities:
oRequirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
oThe design of technical architectures for data and information management, and application management

Organizing for Service Design:
oHow to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
oThe service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles

Technology Considerations:
oService design related service management tools, where and how they would be used.
oThe benefits and types of tools that support service design

Implementing and improving service design:
oThe six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
oHow business impact analysis, service level requirements and risk assessment can affect service design solutions

Challenges, critical success factors and risks:
oBe able to provide insight and guidance for service design

Q1. What are the aspects of design?
The aspects of ITIL SD are - tools processes systems, management architectures, service solutions management of IT and tools technology & measurement systems.

Q2. What are the career prospects after course completion?
The demand for ITIL professionals is significantly huge, with organizations essentially adopting the ITIL framework into their systems considering the opportunities and scope.

Q3. What are the payment modes?
Visa Debit/ Credit Card, MasterCard, Amex.

Q4. What are the requirements for attending the workshop?
To attend the workshop, you must be a certified ITIL Foundation professional in IT Service Management.

Q5. Why should I go for this workshop?
ITIL framework is known to enhance service delivery and management within or by an organization and helps boost customer satisfaction, increase employee morale, improve ROI, eradicate waste and improve staff retention.
The Service Design phase of ITIL aids design IT services from architecture to documentation, to meet the business requirements. Proctorlearn is an ATO of PEOPLECERT to conduct ITIL training, and hence you will receive the best resources and coaching from experts certified in ITIL.
You will get all the training needed to pass the exam and gain practical knowledge to design services to satisfy business objectives.