This ITIL SO course focuses on Service Operations during the service strategy, design, and transition phase. Learn governance, risks, budget, strategic assets, and more.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Service Operation (SO) certification training courses in Dublin and other cities across United States or call now on +1 (713)-287-1213 or e-mail info (at) Proctorlearn (dot) com for more information on our upcoming ITIL certification training courses in Dublin.
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Participate in our instructor-led Live Online Training classes conducted as per your time zone by our expert trainer through Citrix GoToMeeting, Cisco WeBex, or Skype. Learn through a virtual trainer as per your convenience based on your time schedule.
Please fill-in the enquiry form on this page or call us on +1 (713)-287-1213 or e-mail info (at) icertglobal (dot) com for more information about our instructor-led Live Online Training / Live Virtual Training courses for ITIL Intermediate Service Operation in Dublin, United States. Accomplish your learning and training objectives with LVC - Live Virtual Classes.
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The purpose of this unit is to help the candidate to pass the exam.
Specifically, candidates must:
Attempt at least one Mock exam – as a minimum.
The recommended study period for this unit is minimum 2 hours inclusive of revision.
In preparing you for the final exam, we have simulated exams in the same pattern of the final exam by recreating the environment right to the timer. You can test your knowledge through self-assessment through this Exam Simulator. Attempt as many as you can; keep sharpening the mind to be active and agile; test your own strength about ITIL knowledge and share us your experience of success.
Freedom and flexibility are the founding pillars of Alibabalearning's e-Learning. We know that people prefer to learn in many ways and manner. The freedom to choose one' own module or chapters or portions and the flexibility to study at any time, place or pace makes e-Learning one of the preferred mode of Learning. The success of e-learning rests very much on the individual as it's largely self-motivated with minimal monitoring. When location doesn't matter, will boundary? e-Learning is best suited for those who wish to save on time and travel, 'anytime anywhere learning', tracking of study [yes, you can set the timer], juggle between chapters by choosing the last first or middle or even select page. A dedicated and experienced technical team prepares and provides consistent Course delivery which will largely benefit participants geographically diverse and offer more personalized Instruction. End of the day, the objective is to make you a consummate professional in your chosen path.
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ITIL Service Operation (SO) is an ITIL Intermediate Module in the Lifecycle track, focusing on the processes, principles, function and operational activities that help companies and individuals to manage their service & product performance.
The SO module offers the best practice guidelines in performance and coordination of activities, enabling the ongoing operational and management service development.
Proctorlearn offers 3-days intensive training in Bangalore on the ITIL Intermediate SO course, led by high experience and certified trainers. Our course content includes 2 simulated ITIL Intermediate SO mock tests with 80 sample questions.
Introduction to Service Operation:
Service Operation Principles:
Service Operation Processes:
Common Service Operation Activities:
Organizing for Service Operation:
Technology Considerations:
Implementation of Service Operation:
Technology and implementation considerations:
Challenges, critical success factors and risks
Q1. How many credits will I be eligible for?
You will obtain 3 credits towards ITIL Expert certification and 21 PDUs for PMI recertification.
Q2. What are the payment modes?
Visa Debit/ Credit Card, MasterCard, Amex.
Q3. What languages are the examination available in?
The Foundation examinations are in English, Chinese, Spanish, Russian, French, Japanese, Portuguese and German.
The Practitioner examinations are only in English.
The Service Manager examinations are in Russian, English and German.
Q4. What happens if I fail an exam?
In the unfortunate case you fail an examination, you can take part in another examination session, which is subject to a resit fee. There is no limit to the no. of times you can appear for the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.
Q5. What is Prometric and what is its role?
Thomson Prometric is a global provider of online-based examinations. The ITIL Foundation test is available in the Prometric Authorized Testing Centers.
Q6. How long do I have to wait for the results of my multiple-choice examinations?
For each multiple-choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.
Q7. Where are PDUs applicable?
PDU credits are awarded by Project Management Institute (PMI). They recognize your commitment to the Agile world through credit awards for every educational effort you make throughout your career. PDUs are offered by the PMI, and every PMI certification (except the CAPM) needs you to obtain a specific number of PDUs per 3-year certification cycle.
Project Management
IT Service Management
Quality Management
Agile & Scrum
Citrix Client Administration
Cloud Technology
Cisco
James Conklin
Great class, very informative.
Karle Scroggins
Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
John Denke
it was a great class. Lots of energy. And I enjoyed.
Kevin Hambrice
Fantastic course to prepare for PMP® exam.
Eric S. Tumlinson
As a participant it was smooth sailing for me.
Khemoni Holmes
Trainer was excellent. Shared good resources and good experiences.
Dennis Glover
Good content and training.