ITIL Intermediate Service Transition Certification Training Course in Dublin, United States

Gain a complete overview of purpose, principles, and processes in Service Transition (ST) in this ITIL ST course.

Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Service Transition (ST) certification training courses in Dublin and other cities across United States or call now on +1 (713)-287-1213 or e-mail info (at) Proctorlearn (dot) com for more information on our upcoming ITIL certification training courses in Dublin.


Key Features

Complimentary 1year of High Quality E-Learning Access

Earn 16 Hours PDU (Training) Certificate

24x7 teaching assistance and support

Hard copy of the course Material

2 sample test papers

Exam Simulators

On-request revision session

Workshop Dates and Register

Course Workshop Date Course Type Price ( USD ) Register

Participate in our instructor-led Live Online Training classes conducted as per your time zone by our expert trainer through Citrix GoToMeeting, Cisco WeBex, or Skype. Learn through a virtual trainer as per your convenience based on your time schedule.
Please fill-in the enquiry form on this page or call us on +1 (713)-287-1213 or e-mail info (at) icertglobal (dot) com for more information about our instructor-led Live Online Training / Live Virtual Training courses for ITIL Intermediate Service Transition in Dublin, United States. Accomplish your training objectives through Live Online training classes as per your requirement.


Key Features

Complimentary 1year of High Quality E-Learning Access

Earn 16 Hours PDU (Training) Certificate

24x7 teaching assistance and support

Hard copy of the course Material

2 sample test papers

Exam Simulators

On-request revision session

Workshop Dates and Register

Course Workshop Date Course Type Price ( USD ) Register

The purpose of this unit is to help the candidate to pass the exam.

Specifically, candidates must:

Attempt at least one Mock exam – as a minimum.
The recommended study period for this unit is minimum 2 hours inclusive of revision.

In preparing you for the final exam, we have simulated exams in the same pattern of the final exam by recreating the environment right to the timer. You can test your knowledge through self-assessment through this Exam Simulator. Attempt as many as you can; keep sharpening the mind to be active and agile; test your own strength about ITIL knowledge and share us your experience of success.

Freedom and flexibility are the founding pillars of Alibabalearning's e-Learning. We know that people prefer to learn in many ways and manner. The freedom to choose one' own module or chapters or portions and the flexibility to study at any time, place or pace makes e-Learning one of the preferred mode of Learning. The success of e-learning rests very much on the individual as it's largely self-motivated with minimal monitoring. When location doesn't matter, will boundary? e-Learning is best suited for those who wish to save on time and travel, 'anytime anywhere learning', tracking of study [yes, you can set the timer], juggle between chapters by choosing the last first or middle or even select page. A dedicated and experienced technical team prepares and provides consistent Course delivery which will largely benefit participants geographically diverse and offer more personalized Instruction. End of the day, the objective is to make you a consummate professional in your chosen path.

Workshop Dates and Register

Course Workshop Date Course Type Price ( USD ) Register
ITIL Intermediate Service Transition 90 Days E-Learning 90 Days Access e-Learning 299.00
399.00
Enroll

Course Detail

Course Overview

The Service Transition (ST) is one of the 5 ITIL Service Lifecycle modules. It focuses on process and practice methods needs to develop, test and perform services and products. Additionally, it explains how ST can apply to other IT Service Lifecycle stages and can underpin decisions during the Strategy & Operations stages.


iCert Global offers two-days intensive classroom training in Bangalore on ITIL Intermediate ST course, led by highly experience and certified trainers. Our experts take interactive sessions for better exam preparation. Entire exam curriculum will be covered and discussed in the workshops along with the examples of real-time scenarios, quizzes and mock questions.


Reviews

Eligibility

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The ST module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Introduction to Service Transition:
The purpose and objectives of service transition
The scope of service transition and ways that service transition adds value to the business
The context of service transition in relation to all other lifecycle stages

Service transition principles:
Service transition policies, principles and best practices for service transition
How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service Transition Processes:
A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

Managing people through service transitions:
How to address and manage the communication and commitment aspects of service transition
How to manage organizational and stakeholder change
How to develop a stakeholder management strategy, map and analyze stakeholders and monitor changes in stakeholder commitment

Organizing for Service Transition:
How the technical and application management functions interface with service transition
The interfaces that exist between service transition and other organizational units (including programs, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
Why service transition needs service design and service operation, what it uses from them and how

Technology Considerations:
oTechnology requirements that support the service transition stage and its integration into the service lifecycle
oTypes of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

Implementing and improving service transition:
The key activities for introducing an integrated service transition approach into an organization
The design, creation, implementation and use of service transition in a virtual or cloud environment

Challenges, critical success factors and risks:
Be able to provide insight and guidance for service transition challenges, risks and critical success factors

Q1. How many credits will I be eligible for?
You will obtain 3 credits towards ITIL Expert certification and 21 PDUs for PMI recertification.

Q2. What are the payment modes?
Visa Debit/ Credit Card, MasterCard, Amex.

Q3. What languages are the examination available in?
The Foundation examinations are in English, Chinese, Spanish, Russian, French, Japanese, Portuguese and German.
The Practitioner examinations are only in English.
The Service Manager examinations are in Russian, English and German.

Q4. What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. There is no limit to the no. of times you can appear for the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

Q5. What is Prometric and what is its role?
Thomson Prometric is a global provider of online-based examinations. The ITIL Foundation test is available in the Prometric Authorized Testing Centers.

 

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